Refund Policy
Thank you for ordering from CreativeMindscape. We value your satisfaction and our relationship with you. This Refund Policy applies to all purchases made on the creativemindscape.sbs website.
Order Cancellation
You may cancel an order without penalty as long as it has not yet been dispatched for delivery. If you need to cancel an order after it has been dispatched, please contact us immediately at +44 20 7856 1002.
Incorrect or Damaged Orders
If you receive an incorrect or damaged item, please contact our customer service team within 24 hours of receipt. We may request photographic evidence to support your claim. If we verify that the item is indeed incorrect or damaged, we will either: send a replacement at no additional cost to you or issue a full refund to your original payment method.
Returns
If you are not entirely satisfied with your purchase, you may return any non-perishable items within 14 days of delivery for a full refund, subject to the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase must be provided.
Please note that perishable food items, such as pizzas, cannot be returned unless there is a quality issue as defined above under Incorrect or Damaged Orders.
Refunds
Once we receive your returned item and inspect it, we will notify you about the status of your refund request. If approved, we will initiate a refund to your original payment method. Depending on your card issuer's policies, the refund may take a few business days to reflect on your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our customer service team at +44 20 7856 1002.
Shipping Returns
To return a product, you should mail the product to: 135 Bishopsgate, London, EC2M 3YD, United Kingdom. You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you are shipping an item over £50, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item or about this refund policy, please contact us at +44 20 7856 1002.
This policy is effective as of January 1, 2023.